Service Catalog

Applications and Systems

Admissions CRMs (Slate by Technolutions) (Employees)

Banner (Employees)

Banner (Students)

Banner Reporting—ODS, EDW, Cognos (Employees)

Blogs (WordPress) (Employees)

Directory (Employees)

Google Workspace (Students & Employees)

Linux and Windows Server Platform Management (Students & Employees & Alumni & Guests)

Mobile application (UIndy app) (Employees)

Mobile application (UIndy app) (Students)

My UIndy (Intranet, portal) (Students & Employees)

New Technology Evaluation (Employees)

New Technology Implementation (Employees)

Virtualization (Students & Employees & Alumni & Guests)

Instructional Services

LMS (Brightspace) and Banner Integration (Employees)

Tech Checkout Kiosks (Employees)

Application Development

Axiom (Employees)

Programming (Employees)

Single Sign-On (CAS) (Students)

Single Sign-On (CAS) (Employees)

Websites and web forms (Employees)

Business Intelligence and Reporting

Banner Reporting—ODS, EDW, Cognos (Employees)

Accounts

Accounts (Students)

Accounts (Employees)

Guest Redirect to Event Services for AV + login requests (Alumni & Guests)

User Account Management System - IDM (Students & Employees)

Network and Infrastructure

Guest WiFi (Alumni & Guests)

Guest WiFi (Students & Employees & Alumni & Guests)

Network Access (Students)

Network Access (Employees)

New Technology Evaluation (Employees)

New Technology Implementation (Employees)

UIndy Network Services (Students & Employees & Alumni & Guests)

VPN (Students & Employees)

Virtualization (Students & Employees & Alumni & Guests)

Miscellaneous

New Technology Evaluation (Employees)

New Technology Implementation (Employees)

Printers (Students)

Printers (Employees)

Tech Guides (Employees)

Tech Guides (Students)

Printing

Krannert Memorial Library (Students)

Mobile Printing (Students & Employees)

Print Release Stations (Students & Employees)

Printers (Students)

Student Business Center (Students & Employees)

Support

Operations Monitoring (Students & Employees & Alumni & Guests)

Printers (Employees)

Tech Guides (Employees)

Tech Guides (Students)

Computer and Device Support

Classroom Technology Strategy (Students & Employees)

Computer Lab Hardware Replacement Cycle (Students & Employees)

Departmental Computer Lab Software (Students & Employees)

Desktop Security (Students & Employees)

Employee Computer Replacement Cycle (Employees)

New Employee Computer Installation (Employees)

New Technology Implementation (Employees)

Printer Maintenance (Employees)

Public Computer Lab Software (Students & Employees)

Software/Hardware Installations (Employees)

Support for UIndy-Owned Devices (Employees)

Tablet Management (Employees)

Technology Procurement (Employees)

Technology Redistribution (Employees)

Audio and Visual Equipment

AV Equipment (Employees)

Classroom Technology Strategy (Students & Employees)

New Technology Evaluation (Employees)

New Technology Implementation (Employees)

Tech Checkout Kiosks (Employees)

Wireless

Guest WiFi (Alumni & Guests)

Guest WiFi (Students & Employees & Alumni & Guests)

Access

Guest Redirect to Event Services for AV + login requests (Alumni & Guests)

Multi-Factor Authentication (MFA) (Students & Employees)

Hardware

Classroom Technology Strategy (Students & Employees)

Computer Lab Hardware Replacement Cycle (Students & Employees)

Desktop Security (Students & Employees)

Employee Computer Replacement Cycle (Employees)

New Employee Computer Installation (Employees)

New Technology Evaluation (Employees)

New Technology Implementation (Employees)

Printer Maintenance (Employees)

Specialty Desktop Solutions (Employees)

Tablet Management (Employees)

Tech Checkout Kiosks (Employees)

Technology Inventory Control (Employees)

Technology Procurement (Employees)

Technology Redistribution (Employees)

Acquisitions

Computer Lab Hardware Replacement Cycle (Students & Employees)

Departmental Computer Lab Software (Students & Employees)

Employee Computer Replacement Cycle (Employees)

New Employee Computer Installation (Employees)

New Technology Evaluation (Employees)

New Technology Implementation (Employees)

Printer Maintenance (Employees)

Public Computer Lab Software (Students & Employees)

Software Site Licenses (Employees)

Specialty Desktop Solutions (Employees)

Tablet Management (Employees)

Technology Contract Management and Review (Employees)

Technology Inventory Control (Employees)

Technology Procurement (Employees)

Planning

Classroom Technology Strategy (Students & Employees)

Departmental Computer Lab Software (Students & Employees)

New Technology Evaluation (Employees)

New Technology Implementation (Employees)

Printer Maintenance (Employees)

Public Computer Lab Software (Students & Employees)

Technology Inventory Control (Employees)

Technology Procurement (Employees)

Technology Redistribution (Employees)

Software

Classroom Technology Strategy (Students & Employees)

Departmental Computer Lab Software (Students & Employees)

Desktop Security (Students & Employees)

New Employee Computer Installation (Employees)

New Technology Evaluation (Employees)

New Technology Implementation (Employees)

Public Computer Lab Software (Students & Employees)

Software Site Licenses (Employees)

Specialty Desktop Solutions (Employees)

Tablet Management (Employees)

Technology Contract Management and Review (Employees)

Technology Procurement (Employees)

Security

Desktop Security (Students & Employees)

Incident Response (Students & Employees & Alumni & Guests)

Multi-Factor Authentication (MFA) (Students & Employees)

Vulnerability Management (Students & Employees & Alumni & Guests)